Frequently Asked Questions - VGC

How do I start an order?
Reach out through our contact form at ValleyGraphicsCompany.com and we’ll follow up with an estimate. Once your deposit is received and proof approved, your order moves into production.
See our full Order Process Here!

How long does it take?
Most orders are ready within 7–10 business days after deposit and proof approval. Rush service is available depending on our schedule - just ask.

Can I bring my own items?
Yes. We accept client-supplied garments and materials. Note that we can’t guarantee or replace defective or incompatible items.

Can I see a proof first?
Always. Every new order gets a digital proof for approval before printing. Reorders only require a proof if something changes.

What file formats do you accept?
We can work with most formats - PDF, PNG, JPEG, AI, PSD, EPS, or SVG.
For best results, review our File Setup Requirements here!

What if my artwork isn’t print-ready?
We can fix, recreate, or clean up your files if needed. Some complex redrawing may incur a small setup fee, which we’ll confirm before work begins.

Do you offer design services?
Yes. We design everything from logos and apparel to marketing materials and wraps.
Ask about our monthly design subscriptions for ongoing creative support.

What’s the payment policy?
A 50% minimum deposit is required to begin production - we prefer full payment upfront. The remaining balance must be paid before pickup.
Payments can be made by card, cash, or check.

Do you offer bulk pricing or discounts?
Yes - pricing improves with quantity. We also offer bundle pricing for apparel, signage, and promo products.

Do you ship orders?
Yes, we ship anywhere in the U.S. via UPS or USPS. Tracking will be provided once your order ships.

Do you do vehicle wraps and graphics?
Yes. We design, print, and install spot graphics, partial wraps, and full wraps for cars, trucks, trailers, and fleets.
We also offer wrap maintenance and removal services.

Can you print small items or signs?
Absolutely. We print stickers, decals, magnets, banners, yard signs, posters, and more.
Hardware like stands or frames can be added upon request.

Do you handle promotional items?
Yes - pens, koozies, keychains, tote bags, coasters, and other branded giveaways.
Perfect for events, fundraisers, or client gifts.

Do you offer detailing services?
Yes - interior/exterior detailing, ceramic coating, and resale prep.

Can I cancel or change my order?
Yes, before production begins. Once a job is in progress, changes may affect cost or turnaround.

What if there’s an issue with my order?
Contact us as soon as possible. We’ll review the problem and work with you to find a fair solution.

Do you keep my artwork on file?
Yes - we store your past artwork for easy reorders.

Do you offer file release?
Yes - finalized design files can be released upon request - available online here.
A small file-release fee may apply for designs created in-house but not produced with us.

Can you print copyrighted or trademarked designs?
Only with written permission from the owner.

How should I care for printed apparel?
Wash inside out in cold water and hang dry or tumble low.
Avoid bleach, ironing the graphic, or high heat.

How will I know when my order is ready?
You’ll receive a text or email notification when your order is complete and ready for pickup at:
500 Lloyd Ave, Latrobe PA (blue door entrance).